隐私政策

This Privacy Policy describes how The Energy Artisan (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from theenergyartisan.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

Personal information we collect

When you use the Services, we may collect the following types of information:

  • Contact details: name, email, phone number, shipping/billing address

  • Order information: items purchased, order history, payment confirmation, returns/exchanges

  • Device & usage data: IP address, browser, cookie data, pages viewed, interactions

  • Customer support: messages you send us and related details

How we use your information

We use your information to:

  • Provide and fulfill orders, process payments, deliver products, and send order updates

  • Communicate with you about your account, orders, and support requests

  • Detect, prevent, and investigate fraud, abuse, and security issues

  • Improve and optimize our Site and Services

  • Send marketing communications (where permitted). You can opt out at any time.

Cookies & similar technologies

We use cookies and similar technologies to power the Site, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings.

How we share information

We share personal information with service providers who help us operate the Services, such as:

  • E-commerce platform and hosting (e.g., Shopify)

  • Payment processors

  • Shipping and logistics providers

  • Analytics and marketing partners (as applicable)
    We may also disclose information if required by law or to protect our rights.

Data retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise your rights, contact us at support@theenergyartisan.com.

Security

We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the updated version on this page.

Contact

If you have questions about this Privacy Policy, email support@theenergyartisan.com