Refund policy
Returns & refunds
We want you to love your piece. If something is not right, contact us at support@theenergyartisan.com within 30 days of delivery and we will help.
Eligible returns
- Items must be unworn, in original condition, with tags/packaging where applicable.
- Proof of purchase (order number or email) is required.
- Pre-designed pieces from our collection are returnable under this policy unless marked final sale on the product page.
Non-returnable
- Items marked Final sale on the product page.
- Items that show wear, damage caused after delivery, or missing components.
- Gift cards.
Pre-orders
If a product page notes a 7–10 business day ship window, that timeline starts after your order is confirmed. You may cancel before shipment by emailing us with your order number.
How to start a return
- Email support@theenergyartisan.com with your order number and reason for return.
- We will confirm eligibility and provide return instructions.
- Ship the item back using a trackable service. Return shipping is the customer’s responsibility unless we sent the wrong item or a defective product.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We do not hold separate exchange inventory for every size/finish. The fastest path is often to return the original item (if eligible) and place a new order for the style you prefer.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will make it right at no extra cost to you.
Jewelry is sold for personal intention and mindfulness—not medical advice, treatment, or guaranteed results.